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case studies
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customer communications
Overview
A leading financial institution needed to enhance it's customer service levels following the subsequent implementation of it's on-line services.
Challenges
Co-ordination of different departments within a large organisation to deliver an improved service.
Solution
By reviewing and implementing communications processes across marketing, technical support, the call centre division and the external Internet Service Provider, Maria was able to enhance customer service levels.
Benefits
Customer service levels improved and there was more effective co-ordination internally of the service.
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